FAQ

(or so we hear)

Q: What's the cost?

A: Our entire suite of existing products, installed, compiled, and tested, costs $20,000 for an entire site, for as long as that site operates. On-site support and training for CUBS and/or our products is $75 per hour plus transportation. (You're going to love Dave.) (Everyone does.) Remote support is $50 per hour with a one hour minimum. Maintenance and upgrades to the entire suite costs $100 per month, and can be started and stopped any time, but it is cumulative (which is to say that, if you skip a year, then pay for one month of maintenance, you'll have to pay for all the maintenance you missed, too). New custom development depends largely upon whether the job is something we could add to our own product palette (in which case we can be very reasonable), or is just too unique to your enterprise to be adaptable anywhere else (aka $125/hr after we agree on how much time we both feel it should take).


Q: Will your existing programs run on our system?

A: Almost certainly. We've built a reputation on cross-platform compatibility. To achieve this, we've put a lot of effort into analyzing the similarities among, and differences between the currently available flavors of Pick, and the knowledge gleaned has expressed itself in our tools and processes. This pretty much (though not entirely) (YMMV) assures that what runs on one runs on all. We even have our own cross-compiler to make whatever final adjustments our other methods can't or don't. Well, ok, it's a pre-compiler, but it works great. And, yes, it's for sale, too. ($1,000)

Of course, the release of your particular flavor can have a big impact on the outcome, and we aim for compatibility with each vendor's standard, and the vendors tend to standardize on their latest, so we also strongly recommend you have the latest release and patch-levels installed. That means that we do not support discontinued or deprecated products. That said, we welcome any opportunity to improve our product, so we're willing to give it a try, for a fee. But, if it turns out that the problem was due to something we overlooked or got wrong (and you'll know), that fee will be waived. Moreover, if, after all that, it still just doesn't work out, we offer a full refund.


Q: Do I have to rewrite my programs as subroutines in order to use your dialog-box or other UI enhancements like I would with other tools?

A: NO! No conversion into subroutines is required. In fact, very little change to existing code is required at all. The major design and structure of your code remains unchanged. Simply replace your existing code with ours. This typically means replacing just one line of code with another. For example, if you want to use our file-selector, just comment out any existing file-selection code, and insert a call to ours, using the same variable names already present in your code. You could probably update your entire code base in an afternoon.

In our experience, most existing 'file-selection' code amounts to mere input statements anyway, and that's precisely why you'd want to replace them with calls to our file-selector: That raw input statement is precisely the kind of crude short-cut that deadlines so often impose upon us, but which only off-load the time investment onto the users who must then remember how to enter what are to them cryptic, inscrutible pathnames. And that's precisely the kind of thing that leads to sticky-note monitor frames, thick procedure manuals, and lengthy user-training periods. A drop-in point-n-shoot alternative can eliminate all of that, and might even have your users nominating you for employee of the year.


Q: Do we get the source-code?

A: YES! Fully licensed, compilable source-code is delivered, and left installed.


Q: Do you do on-site consulting?

A: We can do whatever you need. In fact, where consulting is concerned, we prefer to do all our work on-site at least initially just because there's always so much minutae and 'tribal knowledge' that can only be acquired in anything like a timely fashion 'there' rather than 'here' that on-site work is practically mandatory. (Trust us. We've tried. On-site just works better.) (And we look forward to meeting you all anyway.) Naturally, once we know the ropes, you'd probably find it economically advantageous to just have us work remotely, and maybe drop by once a month, maybe more often. Besides, our standard products can be easily installed with little to no help from us.


Q: How soon can you get started?

A: Usually immediately. We've never had to put any project on hold for more than two weeks, and that was during our own relocation. That's an advantage of having more than one person wearing all the hats.


Q: Where are you now?

A: All over the place, actually. We're a 21st century virtual firm whose constituent members are located in Denver, Salt Lake City, Santa Barbara, Los Angeles, and Buffalo.